Terms & Conditions

Cancellation policy

Please provide at least 24 hours' notice of any schedule changes or cancellation requests. When you cancel or miss your appointment without 24 hours' notice, I'm unable to fill that time slot.

I understand emergencies and illness happen. If you have a fever, a known infection, or have experienced vomiting or diarrhoea within 24 hours of your appointment, please cancel your session.

You can cancel or reschedule free of charge up to 24 hours before your appointment. Cancellations within 24 hours are charged at 50%.

Late arrival policy

Please arrive 5–10 minutes before your first appointment to allow time for a short intake form and any questions. Later sessions begin at the scheduled time.

If something causes you to run late, please call or message so I can do my best to accommodate you. Appointment times are reserved for each client and can't run over into the next client's slot — arriving after your appointment time may mean your treatment is shortened so the session still ends on schedule. The full service fee applies even if the session is shortened this way.

In return, I'll always aim to be on time — and if I'm ever late, I'll add time to your session or adjust the charge accordingly.

Inappropriate behaviour policy

Massage therapy is for relaxation and therapeutic purposes only — there is no sexual component whatsoever. Any insinuation, joke, gesture, conversation or request otherwise will result in immediate termination of the session and refusal of any future services.

Treat your therapist with respect and dignity, and you will be treated the same in return.

Payments

Payment is taken before the treatment is completed. Cash and card are both accepted.